Refund policy

Cosmic Workshop Returns & Refunds Policy

If your item is damaged in transit, please take clear photographs as evidence—we need these to make a claim with the courier. After contacting us, repackage your item securely, clearly mark the box as RETURNS, and send it back to Cosmic Workshop. Once we receive it, we’ll immediately issue a full refund or arrange a replacement if needed.

If we have agreed to a return and refund, we will honour this for 7 days from confirmation, otherwise the agreement for refund is voided and we will be unable to accept the return.

If you change your mind after placing an order, you have 24 hours to contact us and cancel. After that window, you can only claim a 50% refund since materials may have been purchased and work could already be underway. After 48 hours, your order becomes fully non-refundable.

If your item arrives in good condition but you simply don’t like it, unfortunately, we can’t offer a refund. Everything we make is custom-made, tailored to your measurements, and clearly documented in the product listing and through work in progress reports where appropriate—so there are no surprises.

If your item doesn’t fit when you receive it, please get in touch so we can figure out where the issue lies. Common mistakes include not wearing your costume while measuring or not having someone assist with tricky measurements. These situations typically aren’t eligible for refunds or replacements since the error isn’t on our part.

If we’ve made an error in construction (it’s rare, but we’re human!), please contact us to discuss options. Depending on the situation, we may offer a repair, replacement, or refund.

To return your product, you should clearly mark the package as RETURNS and mail your item to:

Cosmic Workshop

18 Fisherfield Drive

Birchwood

Warrington

Cheshire

WA3 6TX

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Your initial shipping cost will be included in your refund if the item in question is being returned due to our error or defect

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Returned items need to be sent back to us fully tracked.