We actively encourage customers to add a note when ordering if their item is for
a specific deadline as most things here are made to order and can take up to 14
days to ship.
If in doubt, please do drop us a message and check before ordering!
Items that state "This is a one-off piece" are already made up and will ship
within 24 hours of purchase.
Need to return something?
All items are securely packaged so damage in transit has yet to occur, but if for
any reason you need to, please contact us before sending any item back so that
we can authorise it and be aware of it's arrival.
We send everything tracked and signed for and do expect this for all returns.
My parcel has not been delivered!
Your dispatch notice should have a tracking number and website link for you to
track your item once it is in transit.
If your item is over 20 days from dispatch and your tracking number is for any
reason not working, please contact us here
We have had occasions where parcels get returned to us due to
"failure to deliver" issues such as recipient not being in to receive and then not
collecting from the depot. Re-posting can incur further charge in these instances.
Please do check for delivery cards and with neighbours first!